- Free Shipping: We offer complimentary shipping for all orders exceeding $45 CAD, calculated after any discounts and before taxes.
- Shipping Fees: For orders below $45 CAD (after discounts and before taxes), a non-refundable fee of $14.99 CAD applies.
- Shipping Time: While we aim to process and dispatch your order as quickly as possible, please allow 14-20 business days for delivery, depending on your location in Canada&USA.
- Tracking: Once your order is dispatched, you will receive an email containing the tracking information.
- Remote Locations: For remote or hard-to-reach areas in Canada&USA, additional shipping times and fees may apply. We will contact you if this is the case.
RETURNS:
- Damaged or Defective Items:
If your item arrives damaged, broken, disfigured, or melted, please contact us immediately.
We will require reasonable proof of the damage, and upon verification, we will provide a full refund or facilitate a return. - Cancellations:
If you need to cancel your order, please submit your cancellation request via email before your order is dispatched from our fulfillment center. - Lost or Stolen Packages:
Please note that LikeWinter is not responsible for lost or stolen packages. Once your package is handed to the carrier, we have no control over its delivery. If your package is marked as delivered but cannot be found, We recommend contacting your local carrier and providing them with a tracking number.
NEED HELP WITH YOUR ORDER? WE’RE HERE TO ASSIST!
- Business Hours: Monday to Friday, 9:00 AM – 5:00 PM EST
- Contact Email: info@likejapan.net
Thank you for shopping with likejapan.net! We appreciate your business and are dedicated to serving our customers from coast to coast.